Privacy Policy

Overview

This policy explains what we collect, why we collect it, and how you can exercise your rights — including account deletion.

Information we collect

• Account data (email, account identifiers) to sign in and save your data.
• Profile data you provide (e.g., name, optional details) shown in your profile.
• Studio order data (items, pricing, status) so we can fulfill your purchases and show order history.
• Shipping address (name, street, city, postal code, country) to deliver physical products.
• Uploads you provide for Studio (photos/images) used to create your personalized products.
• Approximate location when you search (to find nearby places) if you allow location access.
• Usage and diagnostics (screens you view, taps, crash logs) to improve reliability and performance.
• Device basics (model, OS version, language) to support the app and fix bugs.

How we use your information

• To operate Moments (Trips, Diary, Favorites, Achievements, Profiles) and sync your data across devices.
• To run Moments Studio: create orders, process fulfillment, provide support, and show order status/history.
• To prevent fraud, abuse, and keep the service secure.
• To communicate important updates about your account or orders (transactional emails).
• To send product or launch emails only if you opt in (you can unsubscribe anytime).

Payments

Payments for physical goods in Moments Studio are processed by Stripe. We do not store your full card number. Stripe may collect and process payment data according to their policies.

Sharing

We don’t sell personal data. We share data only with trusted service providers when needed to run the app and Studio (for example: payment processing, image storage/processing for your uploads, hosting, and analytics/crash reporting), under contract. We may disclose information if required by law.

Retention

We keep data only as long as needed to provide Moments and fulfill Studio orders, or as required by law (for example, records related to purchases). You can request deletion of your account and associated data.

Security

Data is encrypted in transit. Access to systems is restricted and logged. No method is 100% secure, but we work to protect your information.

Your rights

• Access, correct, export, or delete your data.
• Delete your account in-app (Profile → Settings → Delete account), or contact us for help.
• Withdraw consent for marketing emails at any time.

Contact

Email us at contact@momentsapp.support for privacy requests or support.

This page is an overview and not legal advice.